Privacy Policy

Nash Hedgehog Rescue MK respects your privacy and is committed to protecting the personal information you provide to us.

Nash Hedgehog Rescue MK is the data controller for the personal information described in this policy.

We only collect information that we need to operate the rescue, care for hedgehogs, manage volunteers and donations, respond to enquiries and, where you have chosen to hear from us, keep you informed about our work.

Information We May Collect

Depending on how you interact with us, this may include:

• Your name

• Address and postcode

• Telephone number

• Email address

• Information relating to a hedgehog you have brought or reported to us

• Rescue, collection or release location details

• Donation and payment records

• Volunteer application information, including availability, relevant experience and areas of interest

• Emergency contact details where required for volunteers

• Limited health or safety information where relevant to volunteering safely

• Communication preferences

We aim to collect only the information that is necessary for the purpose for which it is being collected.

Why We Use Your Information

We may use personal information to:

• Record hedgehog admissions, rescues and releases

• Contact you about a hedgehog you have brought to us, where appropriate

• Accurately record rescue and release locations

• Respond to enquiries and requests for help

• Process and maintain appropriate records of donations

• Consider volunteer applications and manage our volunteers

• Contact a volunteer's emergency contact if necessary

• Maintain the safe and effective running of the rescue

• Send news or updates about Nash Hedgehog Rescue MK where you have agreed to receive them

Our Lawful Reasons for Using Your Information

We only use personal information where we have an appropriate lawful reason to do so.

Depending on the circumstances, this may include:

• Legitimate interests – where using the information is reasonably necessary for the operation of the rescue, caring for wildlife, managing volunteers or responding to enquiries, provided those interests do not override your rights and interests.

• Consent – where you have chosen to give us permission, for example to receive optional news or marketing communications.

• Legal obligation – where we need to keep or use information to comply with the law.

• Vital interests – where information is needed to protect someone's life or safety in an emergency.

Where we need to record limited health information for volunteer safety, we will only collect information that is relevant and necessary for that purpose and will handle it with additional care.

Website Information and Cookies

You can browse our website without providing your name or contact details.

Our website is built and hosted using Hostinger Website Builder. Some technical information may be processed as necessary to operate and secure the website.

Cookies or similar technologies may also be used where website features or third-party integrations require them. Where consent is required for non-essential cookies, visitors will be given an appropriate choice.

If we introduce additional analytics, advertising or other tracking technologies in the future, we will update our privacy and cookie information as necessary.

How We Store and Protect Information

Paper records are stored securely with access limited to those who need them.

Electronic information may be stored using secure online services, including Google services, with access restricted to authorised members of Nash Hedgehog Rescue MK.

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

Payments and Donations

Where you make a donation using a payment provider such as Stripe, your payment is processed securely by that provider. Nash Hedgehog Rescue MK does not receive or store your full card details.

We may retain appropriate records of donations for administration, accounting and legal purposes.

Where you follow a link to an external service to make a donation or purchase an item for the rescue, that provider will process information in accordance with its own privacy policy.

Communications

We may use telephone, SMS, email or WhatsApp to communicate with people who contact the rescue, including providing updates about hedgehogs where appropriate.

We will ask for appropriate consent before using your details to send optional newsletters or marketing communications. You can withdraw this consent and ask us to stop these communications at any time.

Sharing Information

We do not sell personal information or share it with other organisations for their own commercial marketing purposes.

Information may be processed by trusted service providers that we use to operate the rescue, website, forms, communications and payment services, including services such as Google, Hostinger and Stripe.

We may also share relevant information where reasonably necessary for the care of a hedgehog, to comply with a legal obligation, or in an emergency.

We will only share information that is reasonably necessary for the particular purpose.

Links to Other Websites

Our website may contain links to external websites and services, such as payment providers, social media platforms or online retailers.

These organisations are responsible for their own privacy practices. We encourage you to read their privacy information before providing personal information through their services.

How Long We Keep Information

We do not keep personal information for longer than we reasonably need it.

Different types of information may need to be kept for different periods depending on why it was collected.

Rescue records may be retained where they provide a useful history of admissions, treatment, rescue locations or release locations.

Volunteer records will be retained while they are required to manage volunteering and for an appropriate period afterwards. Unsuccessful volunteer applications and information that is no longer required will be securely deleted when there is no longer a reasonable need to retain it.

Donation and financial records may be retained for the period required for accounting, legal or regulatory purposes.

We will periodically review the information we hold and securely delete or destroy information that is no longer required.

Your Rights

You have rights in relation to your personal information. Depending on the circumstances, these can include the right to:

• Ask what personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Request transfer of your information in certain circumstances

• Withdraw consent at any time where we rely on your consent

Not all of these rights apply in every circumstance.

If you have concerns about how we use your personal information, please contact us so that we can try to resolve them.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Contact Us

If you have any questions about this policy, would like to exercise your data protection rights or would like to ask what information we hold about you, please contact:

Nash Hedgehog Rescue MK
Email: hello@nashhedgehogrescue.org.uk